A fair refund policy
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our product for any reason, just contact our support team and we’ll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next term of service but you meant to cancel, we’re happy to refund that extra charge.
- If you tried one of our products for a couple months and you just weren’t happy with it and have used less than 10% of the plan's allowance, you can have your money back for the plan cost and we'll revert your billing as if you were on our pay as you go plan
Examples of partial refunds or credits we’d grant.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra allowance, we’d consider applying a prorated credit towards a future plan.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.