Security overview

We protect your data

All data are written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.

Your data are sent using HTTPS

Whenever your data are in transit between you and us, everything is encrypted, and sent using HTTPS. Within our firewalled private networks, data may be transferred unencrypted.

Our application databases are generally not encrypted at rest — the information you add to the applications is active in our databases and subject to the same protection and monitoring as the rest of our systems. Our database backups are encrypted.

Full redundancy for all major systems

Our servers operate at full redundancy. Our systems are engineered to stay up even if a server fails.

Sophisticated physical security

Our state-of-the-art servers are protected by biometric locks and round-the-clock interior and exterior surveillance monitoring. Only authorized personnel have access to the data center. 24/7/365 on-site staff provides additional protection against unauthorized entry and security breaches.

Regularly-updated infrastructure

Our software infrastructure is updated regularly with the latest security patches. Our products run on a network which is locked down with firewalls and carefully monitored. While perfect security is a moving target, we work with security researchers to keep up with the state-of-the-art in web security.

We protect your billing information

All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. Card information is transmitted, stored, and processed securely on a PCI-Compliant network.

Constant monitoring

We are dedicated to maintaining your account’s security on our systems and have monitoring tools we’ve set up to alert us to any nefarious activity against our domains. To date, we’ve never had a data breach.

We have processes and defenses in place to keep our streak of 0 data breaches going. But in the unfortunate circumstances someone malicious does successfully mount an attack, we will immediately notify all affected customers.

Over 15 years in business

We’ve been around the block and we’ve seen a lot of companies come and go. Security isn’t just about technology, it’s about trust. Since 2004, we’ve worked hard to earn the trust of tens of thousands of companies worldwide. We’ll continue to work hard every day to maintain that trust. Longevity and stability is core to our mission at Gift Up!

Have a concern? Need to report an incident?

Have you noticed abuse, misuse, an exploit, or experienced an incident with your account? Please email us to securely submit a report.