How to void a gift card

When you void a gift card, it can no longer be redeemed, either in-store or online via our integrations. Gift Up does not perform any refunds back to the purchasers original payment method, so if you need to refund the customer as well, you'll need to do that in your payment gateway account.

To void a gift card, locate the gift card by searching for it in Orders and clicking the View button:

Once there, you can void the gift card by clicking the Void button:

When you void the gift card, you can provide an optional reason for future reference.