How to charge your customers a fee to cover our fees
We know that our fee, in combination with your payment provider's fee can be around 5% in total, so, if you want or need to, you can collect a fee from your customers during checkout to help cover some (or all) of these fees.
By default, we do not set up your account to charge a "service fee", but it's really easy to collect a service fee to help pay for both our fees and your payment provider fees. You'll get paid this "service fee" in full, and you'll still get billed for our fees at the end of the month as usual.
The hidden value of expired / unused gift cards
Do bear in mind that the gift cards you issue may expire (if you've set that up) and regardless of that, some will inevitably just go unused. This usually always covers our fee and your payment providers fee easily.
As a guideline, if you set a 12-month expiry you will likely see a 10-15% non-redemption rate over the course of a full year. If you have no expiry set, you will still benefit from a 5-7% non-redemption rate.
Knowing this in advance, you may decide to not pass on a service fee to your customers and enjoy even more sales.
How to charge your customers a service fee
- Visit https://giftup.app/settings/checkout
- In the section called "Service fee" enter the amount you would like to charge. You can choose from:
- Just a fixed amount (i.e. $5)
- Just a percentage of the total (i.e. 5%)
- A mixture of the two (i.e., $5 and 5%)
Then when your customers come to pay for their gift cards in the checkout they will see something like this: