Lightspeed Retail (X-Series)

When customers arrive in your store, and they want to pay using a gift card they've been bought, you need to validate and redeem the gift card. You can do this via your Lightspeed Retail X-Series (formerly Vend) POS terminal. You can also sell Gift Up issued gift cards inside your Lightspeed terminal.

Connect Gift Up to your Lightspeed Retail account

1) Head over to our integrations page and click "Connect" on the Lightspeed Retail card

2) Sign in to your Lightspeed account and authorize Gift Up to have access to your account:

3) Head over to your Lightspeed Retail (X-Series) store and add a new Payment Type:

Choose "Other payment method" as your type:

4) Enter a name for the payment type (we suggest: "Gift Card") and enter the URL from the Gift Up dashboard:

5) Save the new payment type!

How to redeem a gift card in Lightspeed Retail

After you have added the payment type, you will see it in your terminal when you come to collect payment for the sale. When you click the "GIFT CARD" payment method, you'll see a form pop-up asking for the gift card code: Just enter the code, and you'll be able to pay using a gift card: 

How to sell a gift card in Lightspeed Retail

If you wish to sell a gift card in-store, you should first disable the built-in Lightspeed Retail gift card system (this may require you to reach out to Lightspeed support to disable it on your account). 

Head over to the Gift Up integrations page and enable the option to sell gift cards in-store. Specify whether you would like to sell all your Gift Up inventory, or just select items only.

How the in-store sales process works in Lightspeed Retail

Here's a recording of how the in-store sale process presents itself to you and your staff:

Frequently asked questions

Here are some answers to some questions you might have:

1) How can I test the redeem process?

You can test the redemption process easily by creating a test gift card in Gift Up and using that code when completing the Lightspeed Retail sale. A warning message will appear that the gift card being used is a test gift card and should only be used for testing.

2) Can customers use only part of their gift card balance?

Absolutely. Just enter whatever amount you wish to attempt to charge to a gift card in the "amount to pay" field. 

3) When happens if the gift card balance is less than the sale amount?

If your customers have less balance on their gift card than the sale amount, we'll only deduce the gift card balance from the sale due amount. We'll also make it very clear before and after redemption that the gift card will not cover the full amount. The remainder can then be paid using whatever payment method they like, including another gift card if they have 2 or more gift cards!

4) Can an expired gift card still be used?

Yes. Sometimes you wish to have a little discretion when accepting gift cards, so Gift Up does not stop you redeeming expired gift cards, instead, we warn you that they are expired