Getting help logging in

If you cannot access the dashboard

If you can't access the Gift Up! dashboard, you'll probably want to

  1. Double-check the email address you signed up to Gift Up! with (a common issue is to not enter it correctly initially!)
  2. If you have the correct email address, you can reset your password.

Reset your password

Forgotten your pin when redeeming a gift card?

An easy mistake to make! You can either ask your dashboard administrator to set your pin number to a number you remember or you can reset it yourself.

Reset your redemption pin

Not received the email?

Our email sending infrastructure is really quick and reliable, so it's almost never a problem our end in the sending of an email, instead it's most likely to be your email provider or email software you use that's not placing our email in your inbox. 

Open our guide on how to get our emails

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