Receipts & invoices for orders

When an order is placed via your checkout we send out an email receipt automatically to the purchaser. It looks like this: 

Resending a copy of the receipt

If a customer needs another copy of the email receipt, just edit into the order and click the "Send email…" button:

On the following page, you get to choose what to send to the customer, just select to send the receipt:

Updating the content in the receipt email

You can update some content in the receipt email by heading over to https://giftup.app/settings/emails where you are able to change and add some content:

What about generating an invoice?

We don't send out a formal invoice, instead we send out a receipt email. If a customer requests an invoice which contains certain information like your company number, sales tax/VAT number, business address etc... we recommend that you add that information to the receipt email above to deal with new orders going forward

If you have a customer to requests a tax receipt, and you have not included this information already to your receipt email, then you'll have to handle this customer's query manually outside of Gif tUp as changes to email templates only affect future orders, not past ones. 

If you need to show a sales tax breakdown in your receipt, because you are required to collect sales taxes at the point of sale of a gift card (which varies around the world), that can be achieved by applying a sales tax to your orders going forward, these can be inclusive or added on top during sale. 

You can also add dynamic information to the receipt email, like the payment reference number, the gift card code(s) etc… by following this guide.