How to ask for tips/gratuity when selling gift cards
Gift Up! allows you to offer the chance for your customers to pre-pay a tip when they buy a gift card for someone.
When you turn it on (it's off by default) we will give your customers the chance to pay for a tip using some default percentages (5%, 10%, 15%, 20%) or a custom amount.
Here's how it will look in the checkout:
How to turn on tips in your checkout
Go to Settings > Checkout in your Gift Up! dashboard and turn on tips.
You can choose between our default levels (5%, 10%, 15%, 20%) or set your own:
How do tips affect things like emails etc...?
We do a few things when an order is placed containing a tip:
- We notify the recipient in their email that a tip has been included / pre-paid on their gift card, but we do not tell them the amount of tip.
- When you come to redeem the gift card using our mobile or web app in-store, you will also be told that a tip has been pre-paid, but again, not the tip value.
- When you look at an order in your dashboard you will see if a tip has been added and what the tip value was.