How & when you get paid
When you set up your Gift Up! account, we ask you to connect a supported payment gateway account to Gift Up! so you can accept payments from your customers online.
As soon as you sell a gift card, you get 100% of the revenue immediately, paid straight into your connected payment account. Your payment provider will take their fee before paying you out to your bank account.
1) Where is my money?
When someone buys a gift card from you, it's direct transaction between the purchaser and you. You got paid directly into your payment processors 'account'. When you look at a gift card order in your dashboard, we actually store the payment reference from your payment processor and show it to you, with a link to the transaction.
Here's an example of an order paid using your Stripe account:
2) Can't Gift Up! just pay directly into my bank account?
No, we cannot. That would mean that we would have to use our credit card processing facilities out to your gift card purchasers, something we are forbidden to do by our processors. Even if that were not the case, we would be the 'merchant on record' for that transaction, meaning we would bear those costs and the associated risk on the transaction, something we do not incorporate into our pricing. If we did, our prices would be much higher, as you'd imagine.
3) I use a different payment processor, can I just use that instead?
Maybe. We have a policy where we offer out some lost cost, easy access, good experience payment providers as standard. But of course, there are literally hundreds of payment providers out there that it's unfeasible to support a meaningful amount of them. However, we do recognize that payment processing is an area that we can expand on and are doing so. Feel free to tell us who your provider is, the more we hear their name, the more it gets bumped up our list to get integrated next.
4) How does Gift Up! gets paid?
When you sell a gift card (assuming you are on our Pay as you go plan), we'll add our 3.49% fee (subject to a $0.50 minimum fee) to an invoice that we'll issue to you at your next monthly billing cycle. If you don't sell any gift cards that month, there'll be no charges from us at all.
5) Does the Gift Up! fee cover payment processing fees?
No, it does not. Our fee is on top of any fee that your payment processor charges you. However, in most cases, this is generally irrelevant as you only pay payment processing fees once, either on your gift card sale or when they come in and buy the product/service directly from you without a gift card. You never pay it twice in reality.
If you wish to pass on our fee to your customers, you can opt to do so.
6) When does the money get paid into my bank account?
With PayPal, your funds can be removed automatically overnight into your bank account, using PayPal's "sweep" system or you can remove the funds manually at any time.
With Stripe, your funds will be immediately added to your Stripe balance and then sent to your bank account on a daily, weekly or monthly basis depending on how frequently you would like to get paid. This is available in your account payout settings.
With Square, your funds will be in your bank account within 2 days of the gift card sale.
With Mollie, you can get paid the next day at no extra cost.